Shipping policy

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order is processed, it will be shipped immediately.

Shipping Time

We currently ship to the United States.

Estimated delivery time:

• 7–12 business days

Please note that delivery times may vary slightly due to demand, carrier delays, or external factors.

Shipping Cost

• Free Shipping on all orders within the United States.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email.
You can track your order anytime using our “Track Your Order” page.

Delays

While we strive to deliver your order on time, delays may occur due to:

• High demand periods
• Weather conditions
• Shipping carrier issues

We appreciate your patience and understanding.

Incorrect Address

Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrect addresses provided by the customer.

Lost or Stolen Packages

We are not responsible for lost or stolen packages confirmed as delivered by the carrier.
If you experience any issues, please contact us and we will do our best to assist you.

Contact Us

If you have any questions about your order or shipping, feel free to contact us:

Email: support@petzoro.store