Refund policy
Returns
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return:
- Your item must be in the same condition that you received it
- Unused and in its original packaging
Non-Returnable Items
Some items cannot be returned, including:
- Perishable goods
- Personal care items (if used)
- Items marked as final sale
Damaged or Incorrect Items
Please inspect your order upon arrival.
If your item is:
- Damaged
- Defective
- Incorrect
Contact us within 48 hours of delivery with clear photos, and we will resolve the issue as quickly as possible.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
- Refunds will be issued to your original payment method
- Please allow 5–10 business days for the refund to appear
Return Shipping
- Customers are responsible for return shipping costs
- Original shipping fees (if any) are non-refundable
Order Cancellations
Orders can only be canceled within 12 hours of purchase.
After this time, your order may already be processed and shipped.
Contact Us
If you have any questions about returns or refunds, please contact us:
Email: support@petzoro.store